Privacy Policy
Last updated: 28th December 2025
This Privacy Policy explains how Trent Stairlifts Limited (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit or interact with our website www.trentstairlifts.co.uk.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Company name: Trent Stairlifts Limited
Registered address:
30 Oak Tree Drive
Gedling
Nottingham
NG4 4DA
Landline: 0115 808 7383
Mobile: 07496 880 167
Email: info@trentstairlifts.co.uk
For the purposes of data protection law, Trent Stairlifts Limited is the data controller.
2. Personal Data We Collect
We may collect and process the following types of personal data:
- Name
- Email address
- Telephone number
- Address or postcode (if provided)
- Information submitted via enquiry or contact forms
- IP address and basic technical data
We only collect personal data that is necessary and relevant.
3. How We Collect Your Data
We collect personal data when you:
- Complete a contact or enquiry form on our website
- Contact us by phone, email, or other direct communication
- Browse our website (via cookies and analytics tools)
4. How We Use Your Personal Data
We use your personal data to:
- Respond to enquiries and provide information about our services
- Arrange surveys, installations, servicing, or repairs
- Improve our website and services
- Comply with legal or regulatory obligations
We do not sell, rent, or trade your personal data.
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – where you have given clear permission
- Legitimate interests – to operate and improve our business
- Contract – where processing is necessary to provide a service
- Legal obligation – where required by law
6. Sharing Your Data
We may share your data with trusted third parties where necessary, such as:
- Service providers assisting with website hosting or IT support
- Analytics providers (e.g. Google Analytics)
All third parties are required to handle your data securely and lawfully.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
When data is no longer required, it is securely deleted or anonymised.
8. Your Data Protection Rights
Under data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Restrict processing of your data
- Object to processing
- Request data portability
To exercise any of these rights, please contact us using the details below.
9. Cookies
Our website uses cookies to improve functionality and analyse usage. For full details, please see our Cookie Policy.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.
While no system is completely secure, we take reasonable steps to safeguard your information.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
We encourage you to review their privacy policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Please check this page periodically for updates.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Trent Stairlifts Limited
30 Oak Tree Drive
Gedling
Nottingham
NG4 4DA
Landline: 0115 808 7383
Mobile: 07496 880 167
Email: info@trentstairlifts.co.uk
