Warranty & Aftercare

We pride ourselves in providing our customers with a high level of aftercare from the start.

Call Today On: 0115 808 7383

Call Us On: 0115 808 7383

At Trent Stairlifts, we understand that having a stairlift installed is about more than convenience — it’s about maintaining independence and continuing to enjoy the home you love. That’s why ensuring your stairlift runs smoothly, safely, and without disruption is just as important to us as the installation itself.

We provide comprehensive aftercare and ongoing support to give you complete peace of mind. From routine servicing to prompt repairs, our experienced engineers are on hand to keep your stairlift performing at its best. All of our engineers are fully qualified and bring over 17 years of hands-on experience in maintaining, repairing, and servicing stairlifts of all types. With Trent Stairlifts, you can be confident that your stairlift is in safe, knowledgeable hands long after installation.

We’ve Got You Covered

Product Warranty

All of our stairlifts come with a minimum one year warranty included in the price, regardless of whether they are new or reconditioned. Some even come with longer.

The warranty starts from the day of installation and covers call-outs, labour and parts. You can find out the warranty terms on specific stairlifts by visiting the reconditioned stairlifts or new stairlifts product pages.

Service Plans & Aftercare

We also offer service plans which give you full breakdown cover beyond your included product warranty, alongside this your stair lift also gets a full annual service.

This added service plan is not compulsory, just an optional extra to provide peace of mind.

2 Year Service Plan	3 Year Service Plan
£275	£375
2 services (1 per year)	3 services (1 per year)
Full breakdown cover	Full breakdown cover

[Full breakdown cover includes: call out fee, parts and labour. See t&c’s below]

If you are renting a stairlift from us then the warranty is continuous throughout the hire period and includes: call out fee’s, labour, parts and batteries (exclusions apply, see terms and conditions below).

Warranty / Service Plan Terms and Conditions

All warranty / service plan cover, standard or extended, excludes any damage caused by misuse, negligence or any other reason out of our control such as: fire, theft, water damage. Breakdown due to human error, for example switching the stairlift off, is also not included.

Annual Service

We recommend all stairlifts undergo an annual service to ensure they continue to be in safe working order. We can service straight or curved, new or reconditioned stairlifts.

A standard service takes around 30-40 minutes and we can get most appointments booked in within the week.

Straight Stairlift	Curved Stairlift
£80	£90

Standard Repair

We offer a reliable call-out and repair service. We ensure our engineers arrive to all jobs fully equipped with a wide variety of spare parts, so the majority of repairs can be completed there and then.

If parts are required to repair your stairlift, we will discuss any extra costs with you before carrying out the work.

Straight Stairlift	Curved Stairlift
£85	£95

Check Out Our 5 Star Google Reviews

      EXCELLENT  
   Based on 84 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Jan Warner 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic customer service…freely offered advice even though they don’t supply or service the model I have. They were able to give advice over the phone that solved the issue.
  
 
      Posted on Google  
   
   Jackie Ball 
 
 
 
 Trustindex verifies that the original source of the review is Google. From my initial enquiry until the sad time I had to phone to book an appointment for the removal of the stairlift , I have received a most caring, professional and fast response from Trent Stairlift. The fact that one can rent a stairlift for as long as needed was an added bonus and a great feature of this company. Everyone I have met connected with this company has to be commended for their empathy and kindness. I have no hesitation in recommending Trent Stairlifts.
  
 
      Posted on Google  
   
   christopher green 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great company. Quick response. Great communication. Surprisingly affordable with used, new, nearly new and rental options. Our stairlift was fitted with no mess and no fuss within a week of ordering.
  
 
      Posted on Google  
   
   Claire Allison 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thank you Dan and your team for exceptional customer service. Measured and fitted in days to work around my mum's transfer from hospital.  Brilliant advice and information about the stairlift before the installation. Care and respect for our home during fitting was spit on. Would recommend this company to anyone requiring a stairlift.
  
 
      Posted on Google  
   
   Tim Pearson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Lovely company to deal with, quick and friendly response, very reasonable prices. They took all the stress out of the situation when my mother's stair lift terminally broke down, and fully explained all the options available to us. Once we had decided on a course of action, everything was working perfectly in less than 24 hours. Thanks!
  
 
      Posted on Google  
   
   William Gregory 
 
 
 
 Trustindex verifies that the original source of the review is Google. Came today took just under 2hrs. Excellent service brilliant job would highly recommend this company
  
 
      Posted on Google  
   
   Sian Obrien 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic service from start to finish
  
 
      Posted on Google  
   
   Louise Mumby 
 
 
 
 Trustindex verifies that the original source of the review is Google. Brilliant job very reliable thank you
  
 
      Posted on Google  
   
   Charlotte Smith 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very quick response following my query. My nan is now safe and remains independent at home. Dan is very professional, reliable and understanding. Highly recommend and would use again. Very pleased with the job- thank you!
  
 
      Posted on Google  
   
   Sarah Fisher 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing service and company. Right from the start gave the best service experience for my and mum and able to pick the right product for her. Highly recommend